GENERAL ORDER QUESTIONS
I have a question about an order or product. Who do I contact?
Please get in touch with us at firstname.lastname@example.org. Our working hours are Monday-Friday from 9am-5pm PST - we work hard to get back to everyone as quickly as possible!
Can I call you with a question?
We do not offer phone support - please send us an e-mail with your question(s) and we’ll help you out.
Help! I ordered the wrong size. Can I change the size before it ships?
We’ll do everything we can to help out here - however, our warehouse works quickly to process orders and we cannot guarantee any changes once the order is placed. If you’d like a different size, we can cancel/refund your current order if it has not shipped yet and you may place a new one. Please e-mail email@example.com with the subject line “Cancel Order” and include your order number in the subject line.
I’m looking for an item that I don’t see listed on the webstore. Is the item available?
All items listed on the webstore are what we currently have available for purchase. Keep checking back for new items!
I want to purchase an item but I don’t see my size. Can you print just one in my size?
All sizes currently offered will be listed on the webstore. If your normal size is out of stock, it may be restocked soon!
How long does it take for my order to ship?
Our warehouse works hard to get your order to you as quickly as possible! Most orders ship in 1-3 business days from when order was placed. We ship Monday through Friday, excluding some U.S. holidays. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow a few business days for the tracking to update.
During times of higher order volume than usual, processing time may vary.
Do you ship internationally?
Yes, we do! International orders are shipped via Asendia and can take 2-6 weeks for final delivery. Certain countries are subject to longer transit times. Any customs fees, taxes, or other import fees may be charged upon delivery of the order and are the responsibility of the recipient - this cost is not included at checkout on the store.
What shipping carriers do you use?
All domestic orders will be shipped via FedEx with final delivery made by USPS. International orders are delivered via Asendia with final delivery made by your regional postal carrier.
Do you offer expedited shipping options?
We do offer FedEx expedited shipping which has a 2-3 day transit time frame once the order is processed and shipped. Orders placed using this method are typically shipped within 1 business day from order placement. If you need the order delivered by a specific date, please reach out and we can let you know an estimated timeframe!
Can I change my shipping address?
We are not able to guarantee making changes once the order is placed. If your order has not yet been shipped, we will make every effort to change it! Please send an e-mail to firstname.lastname@example.org as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address.
When will I receive my order?
Once shipped, most domestic orders will arrive in an estimated 3-8 business days for standard delivery (Hawaii, Alaska, and APO addresses are subject to longer transit times). International orders can take 2-6 weeks for final delivery. Certain countries are subject to longer transit times.
How can I track my order?
Once your order is shipped, you will receive a new e-mail with tracking information. Please check your spam folder for this notification - if for some reason you don’t receive it within 4 business days from order placement and the order does not contain pre-sale/pre-order items, please send us an e-mail with the subject line “Tracking Inquiry” to email@example.com.
My tracking status has not updated. What’s going on with my order?
Tracking updates are not always updated in real time and typically start to update within 1-2 days. International tracking numbers can take a bit longer to show tracking updates. Please keep checking your tracking status and you should start to see updates! If you’re still not seeing tracking updates, please send us an e-mail with the subject line “Tracking Inquiry” to firstname.lastname@example.org.
Help! My order came in damaged/incorrect. How can this be fixed?
Please reach out to email@example.com and we’ll help you out!
Can I return/exchange an item?
You may return any unworn, unwashed item for a refund within 10 days of receiving your order. While we don’t accept exchange requests, you may return any item for a refund and place an order for a new one at any time.
Where can I return my item(s)?
Please email firstname.lastname@example.org for details
How can I cancel my order?
As long as your order has not shipped, we will do our best to cancel and refund your order! Please send an e-mail to email@example.com with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you if the order has not been processed to ship. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the credit to your account.